Frequently asked questions
Your assigned On Call Restoration Services lead technician will be your main point of contact.
In the event of further emergency, if you call your technicians number someone is always available to answer. However, if it is not an emergency we kindly ask that you contact your technician during business hours 8AM-5PM.
The answer is No. In California by law you have the right to choose your own contractor under an insurance claim. Many times insurance companies try this tactic, but with our company you can rest assured we work for you directly and also use the same pricing as the insurance company vendor so there is no risk in using us. You will only benefit more by working with us as we will make sure the restoration gets done properly and will not be cutting any corners. Furthermore, On Call Restoration Services team is also an approved vendor for several insurance companies, we have been screened and approved through the Contractor Connection program.
The local EPA and APCD requires our company by law to have a recent test done if your house was built prior to 1984, and also for all commercial properties. This will assure that there is no asbestos or lead present within the house for your safety. This is a standard practice and insurance companies are required to pay for it.
If it turns out this way, please do not be alarmed, as this is very common in older buildings. The only issue that arises is when the materials are disturbed during a demolition. If your house contains asbestos or lead, we work with a licensed and bonded asbestos and lead removal company that will safely contain the areas and remove the effected materials. After the job they will also perform an air clearance test assuring there is no harmful materials left behind prior to the area being opened up for occupants to return.
Every project is different depending on size and obstacles encountered. The average time span for the initial mitigation (phase 1) is about 3-7 days, and for reconstruction (phase 2) anywhere from 2-6 weeks or more depending on job size or if special materials are ordered. Another possible delay can be if your adjuster creates a delay in communication. However, we will work as fast as possible and make every customer a priority.
Due to liability issues and for your safety, going inside the containment is forbidden as you can be exposed to possible health risks and also trip on equipment and tools. Once the mitigation is complete, you will have full access to the area.
On Call Restoration Services specializes in insurance restoration. Under insurance reconstruction, most contractors have very little experience in using the Xactimate insurance billing software program, and also are not well versed in the rules, regulations and negotiation tactics that come with dealing with an insurance company and adjusters. With our company we will go to bat for you in making sure all aspects of the repairs portion are covered and will also use the same pricing your insurance company uses so you can avoid the risk of having to either come out of pocket (excluding deductible) or not being allotted the proper funds to repair your house back properly.
As we use the same price book as your insurance company and get our costs covered through them, there is no reason to waste all of your time and energy.
A standard industry procedure under the mitigation portion (phase 1) is to have the estimate submitted after the work is done and the structure is completely dry. This is because many times water damage can travel and the damages can get evidently larger as more items are exposed during the project. Dry out times can also take longer than expected. Your insurance company will be provided an itemized estimate of all work that was performed, along with photos and dying logs. The process is for our company to then settle the invoice after it is sent and come to a fair agreement. Many times as a formality you will get an email requesting this but it is standard for the adjuster to receive it after the mitigation is complete
With your repairs estimate we will be sending the estimate and come to an agreement before the reconstruction portion of the job starts. This way you can be assured wet get all items covered and avoid you having to pay anything out of your pocket. This is also a standard industry practice. (Excluding deductible)
Your assigned lead technician will turn over your project to the repairs department and our office will reach out to schedule your reconstruction walk through. They can also be reached at: (760) 704-7652 or (760) 809-1653
HOW DO I GET AN ESTIMATE?
The easiest way to get an estimate is to call us at (760) 704-7652 or (760) 809-1653. A few brief questions can help our restoration technician provide an accurate estimate for you.
Our restoration profesionals are happy to provide direction on solving even the most complex remediation and restoration issues.
